I’ve just completed the initial stages of an important commission to design the technology for a national student assessment system for an international ministry of education. It’s involved an international field visit, meetings with a wide range of stakeholders and assessment professionals, and in-depth engagement through online workshops over a period of several months. I’ve received support from others in the industry, for which I am grateful, and from a past colleague who has considerable experience in database design and management.
As I reflect on the commission and the approach that I applied, it reminded me of a short leaflet I produced for an conference some years ago. I’d set out my ‘Seven Successful Top Tips’ to improve procurement for organisations. These principles apply no matter what the scale of the project. They provide the firm foundations for securing a successful outcome to any procurement. They have served me well in providing advice for my clients on what kind of supplier would be right for them. So, if you or an organisation you know, is looking for a new assessment system, here’s a brief recap.
Tip 1: Focus on the What not the How
By defining your issue clearly and the problem you are looking to solve, this allows you to have more interesting conversations with suppliers, benefiting from their expertise to suggest a potential solution to the problem.
Tip 2: Have clear Objectives and Scope for the Work
It’s worth investing the time at the start of a project to be clear about scope, objectives, timescales and deliverables. Get this agreed with all stakeholders at the outset. It provides a clear direction and a benchmark against which progress can be measured. In the long run, it will save you time, energy and money,
Tip 3: Large or Small?
This will depend on what you are looking to achieve. Larger companies may have more resources. But beware the organisations that send out the ‘big guns’ for the sales pitch who won’t actually be doing the work. Smaller companies may be more flexible and able to adapt to change more quickly. However, look out for the experts who know the theory, say the right words but haven’t actually delivered similar projects with challenges like yours.
Tip 4: Organisational Fit
Technical expertise is, of course, essential, especially when working in the area of assessment. But do make sure that you consider organisational fit. How well will this supplier fit with you and the people they will be working with?
Tip 5: Cultural Fit
If you are working in a highly regulated industry or overseas, any supplier you work with needs to understand the market specific and culture. Projects have come unstuck in the past because of a lack of cultural fit.
Tip 6: Will they be a Critical Friend?
If you are working with an external supplier, they need to be able to act as a critical friend and challenge you. This is particularly important if they are working on a project that your organisation has struggled to progress. Their ability to identify the issues and to cut through the barriers with some straight talking may be essential.
Tip 7: Will they treat you as a Customer or a Client?
When considering a supplier think about the type of relationship you want with them and whether that is what they are offering you. Will it be more of a transactional relationship, treating you as simply a customer, or do they see you as a client where you are building a relationship with you and working with you to solve problems and make a difference?
These may seem simple ideas, but can often be overlooked. So, if you’d like to talk some more about my approach and experience in this field, you can contact me through my online diary.